Guide FAQ
For ticketing questions, visit our Ticketing FAQ.
- What time does the event start & end each day?
Event Hours: 1PM - 1AM daily
Box Office / Will Call Hours: 12PM - 12AM daily
- Can I enter anytime?
As long as you are holding a valid ticket that has not yet been scanned, you may enter until an hour before the end of the event. Ins & outs are not allowed.
- Will set times get posted in advance?
Yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, and email updates (sign up for emails at the bottom of this page). Note: The lineup is subject to change.
- Is re-entry allowed?
No, ins-and-outs are not allowed.
- What is the camera policy?
Professional photographers must obtain a photo pass using our press submission form. Do not email your request. Photo passes are not required for standard cameras that do not have detachable lenses or handheld video devices under 6″. Professional video cameras are not permitted.
- What can I bring with me?
See our complete list of Acceptable and Prohibited Items. If you are staying aboard The Queen Mary, please view The Queen Mary Hotel Policies for additional information.
- Will there be a lost & found?
Lost & Found services will be available at the venue during the show. Check the festival map for specific locations. Learn more about Lost & Found.
- Can I hang posters or hand out flyers?
Do not hang posters or hand out flyers inside the festival or in the surrounding neighborhood. Anyone violating this policy will be banned from promoting at our events.
- Does the venue have cash machines?
Dreamstate SoCal is a cashless event. Credit, debit, Samsung Pay, Apple Pay, and Android Pay will be accepted. Cash can be exchanged onsite for a prepaid card to use with our merchants.
- Can I rent a locker?
Yes! Lockers feature a universal phone charger and enough space for backpacks or purses. Learn more.
- I’m under 18. Can I attend with a legal guardian?
No one under the age of 18 will be allowed into the venue, with or without a guardian.
- What kind of ID do I need?
You must present identification to enter the festival and/or buy alcohol. See the complete list of acceptable and unacceptable forms of ID.
- What if my ID is lost or expired?
Security will accept expired ID cards ONLY if accompanied by DMV renewal documentation. If your ID was lost or stolen, you must bring a government-issued interim license or passport.
- Can I use a consular ID or foreign driver’s license?
Consular IDs are not considered acceptable identification. Foreign government-issued driver’s licenses are acceptable with a photocopy of a passport. A foreign government-issued passport will work on its own.